Compucloud S.A.P.I de C.V is committed to defending fair, transparent, and compliant privacy principles and practices in accordance with applicable laws. This privacy notice describes how and where Compucloud S.A.P.I de C.V collects, uses, and shares personal information (as defined below).
In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter "the Law"), we hereby inform you of the following:
Compucloud S.A.P.I de C.V, with address at Manuel Acuña 1925, Guadalajara, Jalisco. CP. 44650 is responsible for the use and protection of your personal data, and we hereby inform you as follows:
For what purposes will we use your personal data?
The personal data we collect from you will be used for the following purposes that are necessary for the service you request:
- The personal or company data requested on our website through the contact form, quote form, or when requesting a trial demo, in order to stay in touch with you and have the data that allows us to provide you with better service and follow up in a timely manner.
- For communication purposes to send you notices regarding our products, business hours, to follow up on suggestions and/or complaints and/or claims and/or reports regarding the quality of the products; for customer contact and support; for advertising, commercial or marketing studies; to send you offers; to send promotions for raffles, contests, events, and product or service updates from COMPUCLOUD S.A.P.I de C.V and/or its Affiliates and/or Subsidiaries;
- To fulfill the obligations and rights arising from the legal relationship between you as the data subject and COMPUCLOUD S.A.P.I de C.V and/or its Affiliates and/or Subsidiaries;
- For identification and verification purposes, payment billing and payment accreditation for product distribution, service provision, and, where applicable, for the execution of contracts; electronic transfer payments, classification of the same in the accounting of COMPUCLOUD S.A.P.I de C.V and/or its Affiliates and/or Subsidiaries in the accounts payable and accounts receivable categories; to send you balance reminders and update identification data.
We commit to treat them under the strictest security measures that guarantee their confidentiality:
COMPUCLOUD S.A.P.I de C.V will treat and safeguard your sensitive and non-sensitive personal data based on the principles of legality, quality, consent, information, purpose, loyalty, proportionality, and responsibility established in the Federal Law on Protection of Personal Data Held by Private Parties.
You have the right to access your personal data that we have and the details of their processing, as well as to rectify them if they are inaccurate or incomplete; to cancel them when you consider that they are not necessary for any of the purposes indicated in this privacy notice, they are being used for non-consented purposes, or the contractual or service relationship has ended, or to object to the processing of your personal data for specific purposes.
If you do not want your personal data to be processed for these additional purposes, you can communicate this to us from now on by sending an email with your request to the following address marketing@compucloud.com.mx
Refusing to use your personal data for these purposes cannot be a reason for us to deny you the services and products you request or contract with us.
What personal data will we use for these purposes?
To carry out the purposes described in this privacy notice, we will use the following personal data:
- Contact information: information that allows us to maintain or contact the data subject, such as: full name, address; email address; landline phone; mobile phone, among others.
- Identification data: information concerning an individual that allows them to be distinguished from others in a community, such as: name; marital status; autograph and electronic signature; Federal Taxpayer Registry (RFC); Unique Population Registry Code (CURP); military card number; place and date of birth; nationality; photograph; age, among others.
How can you access, rectify, or cancel your personal data, or object to its use?
You have the right to know what personal data we have about you, how we use it, and the conditions of its use. Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete, to have it removed from our records or databases when you consider that it is not being used in accordance with the principles, duties, and obligations provided for in the regulations on cancellation; as well as to object to the use of your personal data for specific purposes. These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the respective request to the email marketing@compucloud.com.mx, your request must contain each and every one of the requirements provided for in article 29 of the Federal Law on Protection of Personal Data Held by Private Parties, such as:
- Include the name and autograph signature of the data subject, as well as an address or other means to communicate the response to your request.
- Accompany the official documents (INE or Passport) that prove the identity of the data subject.
- Include a clear and precise description of the personal data regarding which you will exercise the ARCO rights that are applicable according to the "Law".
- Include any element or document that facilitates the location of the personal data in question.
To know the procedure and requirements for the exercise of ARCO rights, you can call the following telephone number 01 (800) 872 0368 or contact our Privacy Department, which will process the requests for the exercise of these rights and address any questions you may have regarding the processing of your information. The contact details of the Privacy Department are as follows: legal@compucloud.com.mx or call 01 (800) 872-0368 during business hours from 9am to 6pm.
How can you limit the use or disclosure of your personal information?
In order for you to limit the use and disclosure of your personal information, we offer you the following means:
- Your registration in the Public Registry to Avoid Advertising, which is managed by the Federal Consumer Protection Agency, in order to prevent your personal data from being used to receive advertising or promotions from companies offering goods or services. For more information about this registry, you can consult the PROFECO website or contact them directly.
- Your registration in the exclusion list of Compucloud S.A.P.I de C.V, so that your personal data is not processed for marketing, advertising, or commercial prospecting purposes by us. For more information, call the telephone number 01 (800) 872-0368, or send an email to the following address marketing@compucloud.com.mx.
The use of tracking technologies on our website
We inform you that we use cookies, web beacons, and other technologies on our website to monitor your behavior as an Internet user and provide you with a better service and user experience while browsing our website.
Compucloud S.A.P.I de C.V. uses "cookies" and other advertising technologies to collect data and IP addresses; thanks to them, we can better understand the behavior of our visitors and offer them personalized content, according to the services and solutions provided by Compucloud. It is important to note that, in no way, with the use of "cookies" is information extracted from your computer that could compromise our customers and visitors.
How can you be informed of changes to this privacy notice?
This privacy notice may undergo modifications, changes, or updates due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or other causes.
We undertake to keep you informed of any changes that may occur to this privacy notice through our website www.compucloud.com.mx
Last updated 20/03/2024.
